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FAQ

How long does shipping take?

Orders are prepared within 1-3 business days and usually arrive 3-5 business days after they ship. You get a tracking link by email as soon as your order leaves.

Where do you ship?

Available destinations are confirmed at checkout once you enter your address.

How do I track my order?

Use the tracking link in your shipping confirmation email. If it has not arrived, check your spam folder and then write to us with your order number.

What is your return policy?

You have 30 days from delivery to request a return on eligible items. Contact us with your order number and we will send you the instructions.

Can I change or cancel my order?

Write to us as soon as possible. If your order has not shipped yet we can usually update or cancel it.

What if my order arrives damaged?

Send us your order number and photos of the item and the packaging within a few days of delivery, and we will arrange a replacement or refund.

Which payment methods do you accept?

All the methods shown at checkout, including major cards and the express wallets on the payment page.

How do I contact support?

Write to us and include your order number so we can look it up straight away.

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