Returns Made Simple.
We want you to be happy with your order. Here is how returns and exchanges work.
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01
Contact us
Email our team with your order number and the items you want to return or exchange.
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02
Prepare your items
Pack them in their original packaging, unopened where that applies.
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03
Send your return
Ship the package using the instructions we send you and keep your tracking number.
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04
Refund or exchange
Once we receive and inspect the return, we process your refund or send the replacement.
Please do not send anything back before you receive return instructions from our team. Returns sent without approval may be delayed or refused.
Return Eligibility
What is the return window?
You have 30 days from the delivery date to request a return on eligible items.
What condition must items be in?
Unopened items in their original packaging can be returned. Opened items are handled case by case, so write to us and we will tell you where you stand.
Can Final Sale items be returned?
Items marked Final Sale cannot be returned or exchanged. This is shown on the product page before you buy.
What about subscription orders?
Subscription orders follow the same return window. You can also cancel or pause future deliveries at any time.
Exchanges
Can I exchange for a different option?
Yes, subject to availability. Contact us with your order number and what you would prefer, and we will confirm the options and any price difference.
What if the option I want is out of stock?
We can refund you instead, or hold your request until it is back. Our team will confirm what you prefer.
Starting a Return
How do I start a return?
Write to our team with your order number, the items and the reason. We reply with your return instructions.
Where do I send it?
The return address is included in the instructions we send after your request is approved. Please do not send anything back before that.
Who pays return shipping?
Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. In those cases we cover it.
Should I use tracked shipping?
Yes. Keep the tracking number until your refund is complete. We cannot be responsible for returns lost in transit.
Refunds
When is my refund processed?
After we receive and inspect the return. You get an email confirmation and the refund goes back to your original payment method.
How long does the money take to appear?
Your bank or card issuer may take a few extra business days to post it after we issue the refund.
Is original shipping refundable?
Original shipping charges are not refundable, except when the return is caused by a damaged or incorrect item.
Damaged or Incorrect Items
What if I received the wrong item?
Send us your order number and a photo of what arrived. We will get the correct item to you at no additional cost.
What if my item arrived damaged?
Contact us within a few days of delivery with photos of the item and the packaging and we will arrange a replacement or refund.
What if something is missing from my order?
Let us know as soon as you notice. Send your order number and tell us which item is missing.
Contact Our Team
Send us your order number and we will walk you through the next steps.
Contact Us